PS5 Won’t Connect to the Internet? Here’s How to Fix It (2025 Guide)
🌐 PS5 Won’t Connect to the Internet? Here’s How to Fix It (2025 Guide)
If your PS5 won’t connect to the internet, you’re not alone. This is one of the most common PS5 problems, and luckily, it’s usually easy to fix.
Whether you’re getting “Cannot connect to Wi-Fi”, “DNS error”, “IP address failed”, or your PS5 just keeps disconnecting — this guide will walk you through every fix step-by-step.
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1. Restart Your Router & PS5 (Fastest Fix)
Router issues cause 80% of PS5 internet problems.
Try this:
- Turn off your PS5 completely.
- Unplug your router for 30 seconds.
- Plug it back in and wait for the internet light to go solid.
- Boot your PS5 and test your connection.
This refreshes your network’s IP settings and usually fixes Wi-Fi issues instantly.
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2. Move the PS5 Closer to Your Router
The PS5 has a strong Wi-Fi chip, but walls and floors can weaken the signal.
Improve your signal by:
- Moving the router higher
- Reducing the distance
- Keeping it away from microwaves, TVs, or thick brick walls
If you can, put the router and PS5 in the same room.
Optional accessory
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3. Forget the Wi-Fi Network & Reconnect
Sometimes your PS5 saves old Wi-Fi settings that conflict with new router info.
How to refresh it:
- Go to Settings → Network → Settings → Set Up Internet Connection
- Press Options
- Select Forget Network
- Reconnect by entering your Wi-Fi password again
This alone fixes connection issues for many PS5 users.
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4. Use a Wired Ethernet Connection (Best & Most Stable)
If your Wi-Fi is weak or unstable, a wired connection is always faster.
You need:
- An Ethernet cable (Cat6 or Cat7 recommended)
- Router within reach of the PS5
Wired connections can boost download speeds massively — especially for games like Call of Duty or Fortnite.
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5. Change Your DNS Settings on PS5
If your internet is connected but slow or unstable, DNS may be the problem.
Try these DNS settings:
Primary: 8.8.8.8
Secondary: 8.8.4.4
Primary: 1.1.1.1
Secondary: 1.0.0.1
How to set:
- Go to Settings → Network
- Select Set Up Internet Connection
- Press Options → Advanced Settings
- Set DNS to Manual
- Enter the numbers above
This often makes the connection stronger and speeds up game updates.
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6. Rebuild PS5 Database (Fixes Software Bugs)
If your console has corrupted network files or system errors, rebuilding the database helps.
Steps:
- Turn off PS5
- Hold the power button for 7 seconds (until the second beep)
- You’ll enter Safe Mode
- Select Rebuild Database
This does not delete your saved data.
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7. Check if PlayStation Network Is Down
Sometimes the problem isn’t you — it’s Sony.
Search: “PSN status” or visit the PlayStation Network Service Status page.
If PSN is down, online gaming and downloads won’t work until Sony resolves it.
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8. Disable VPNs or Hotspots
VPNs, mobile hotspots, and work networks can block PS5 connections.
If you’re using:
- A phone hotspot
- A travel router
- A VPN network
Try connecting directly to your main home Wi-Fi.
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9. Test Internet Connection on PS5
Go to:
Settings → Network → Connection Status → Test Internet Connection
This shows:
- IP address status
- Download speed
- Upload speed
- NAT type
- Network errors
Use this info to identify if the issue is:
- Your Wi-Fi
- Your ISP
- Or the PS5 itself
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10. If Nothing Works — Reset Your PS5 Network Settings
This resets all saved Wi-Fi settings, but keeps your games and data.
- Go to Settings
- Select System
- Select Reset Options
- Choose Reset Network Settings
Reconnect to your Wi-Fi and test again.
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Final Tips to Keep PS5 Internet Stable
- Keep your router updated
- Use 5GHz Wi-Fi when possible
- Restart your PS5 weekly
- Avoid cheap powerline adapters
- Don’t let the PS5 sit inside a cabinet (weakens Wi-Fi)
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